Your one-stop shop for custom merchandise
Last updated: January 15, 2026
Unless explicitly stated in the product page or order details that Merchkins handles shipping, all orders are fulfilled end-to-end by the respective seller. This includes packaging, shipping, and delivery of your order.
Merchkins is a unified commerce platform that connects buyers with independent sellers, artists, freelancers, and small-to-medium businesses. Each storefront on Merchkins is operated by an individual seller who is responsible for:
Shipping policies, rates, and delivery timelines may vary between sellers. Please refer to the specific product page or contact the seller directly for detailed shipping information.
In some cases, sellers may opt to use Merchkins' fulfillment services. When Merchkins handles fulfillment, it will be clearly indicated on the product page or during checkout.
Merchkins-fulfilled orders typically include:
Note: The "Fulfilled by Merchkins" badge on product pages indicates that Merchkins handles the shipping for that particular order.
Delivery times vary depending on the seller's location, shipping method, and destination. General estimates are:
3-7 business days
7-14 business days
As indicated on product page
Seller-dependent (if available)
No Delivery Guarantees
These are estimates only and are not guarantees. Actual delivery times may vary significantly due to factors beyond the seller's or Merchkins' control, including but not limited to: holidays, weather conditions, courier delays, customs clearance (for international shipments), natural disasters, pandemics, strikes, or government actions. Merchkins and sellers do not guarantee delivery within any specific timeframe, and delays do not entitle buyers to refunds unless the product is never delivered or the delay constitutes a material breach of the sale contract.
Merchkins is not responsible for shipping delays, lost packages, or damaged-in-transit items when orders are fulfilled by sellers. Buyers should contact the seller directly for shipping inquiries and claims.
Shipping fees are determined by individual sellers based on:
The exact shipping fee will be displayed during checkout before you confirm your order. Some sellers may offer free shipping promotions or discounted rates for orders above a certain amount.
When available, tracking information will be provided by the seller through:
Not all shipments may include tracking, depending on the shipping method chosen by the seller. If you need tracking information, please contact the seller directly before placing your order.
Seller-Fulfilled Orders: For orders fulfilled by sellers, the seller is responsible for handling lost package claims and damaged-in-transit items. If your package is lost or arrives damaged:
Merchkins-Fulfilled Orders: For orders fulfilled by Merchkins (indicated by "Fulfilled by Merchkins" badge), Merchkins will handle lost package claims and damaged-in-transit items. Contact Merchkins support directly for assistance.
Liability Limitations
Merchkins, as a platform provider, is not liable for:
Merchkins' liability is limited to orders it directly fulfills. For seller-fulfilled orders, buyers must seek remedies directly from sellers, subject to applicable consumer protection laws.
International Shipping Disclaimer
International shipping is available only when offered by individual sellers. Merchkins does not guarantee international shipping availability or delivery times. International shipments are subject to:
Merchkins is not responsible for international shipping delays, customs issues, import restrictions, or additional fees. Buyers should contact sellers directly for international shipping inquiries.
For questions about shipping, delivery, or tracking: